Date Posted: 05/21/2025 Req ID: 43024 Faculty/Division: Faculty of Arts and Science Department: Information and Instructional Technology Campus:St. George (Downtown Toronto) Position Number: Description: About us: The Faculty of Arts and Science is the heart of Canada's leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts and Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs. We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts and Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world. The Faculty's divisional IT team, Information and Instructional Technology (IIT) and local, departmental IT teams are a crucial source of support for faculty teaching, research and administrative operations. IIT works closely and collaboratively with institutional teams as well as local IT teams to champion and support technology initiatives as well as provide some key division wide IT services. In addition, IIT supports the technology needs for numerous departments, centres, schools and institutes including day to day computing, infrastructure fulfillment (systems, networking and data centre), public web services and application development. We are a well:respected, service:oriented team that aims to deliver timely support and quality work, imperative for the smooth operation of our faculty. Your opportunity: The Service and Product Delivery Lead reports to the Manager of Product and Delivery Services and plays a key role in defining, designing, implementing, and supporting IT systems for the Faculty of Arts and Science (FAS). This position bridges technical and business teams, vendors, and stakeholders, ensuring alignment in project execution and sustainability with a focus on quality, compliance, and risk reduction. As an experienced Business Systems Analyst (BSA) or Product Owner, the incumbent has been solely responsible for leading BSA duties for five large IT initiatives. The incumbent will work on several initiatives including taking a leadership role for the Faculty's IT Service Management roll:out (i.e. Service Now or equivalent) for Information Technology teams as well as in:scope business units. They will take a consultative approach when working with technical staff to build and develop highly complex IT technology solutions and cross:functional applications based on business requirements. They will take the lead in facilitating workshops resulting in clear, actionable business and technical requirements. They will become familiar with the configurability and administration of vendor platforms, providing guidance on how best to leverage the capabilities of these types of platforms and provide hands:on technical expertise when required. The incumbent will be involved in leading cross:functional projects, overseeing system design, testing, implementation, and continuous process improvements. The incumbent ensures successful product lifecycle management, provides hands:on technical expertise, and maintains strong client and stakeholder relationships while delivering status updates to project sponsors and Faculty leadership and fostering collaboration. Your responsibilities will include: :Evaluating new technologies or new and modified businesses processes to determine enhancement requirements; Creating all relevant project artifacts including, issues log, project intake, project briefs, project charters, change management plans and training :Demonstrate exemplary business analysis, project mana