Date Posted: 07/02/2025 Req ID: 43925 Faculty/Division: Faculty of Applied Science and Engineering Department: Department of Electrical and Computer Engineering Campus:St. George (Downtown Toronto) Position Number: About us: The Edward S. Rogers Sr. Department of Electrical and Computer Engineering is Canada's top:ranked ECE department, and one of the largest. We are home to 100 active and Emeritus professors, more than 1,400 undergraduate and 800 graduate students. Many of our faculty members are world leaders in their field and have been recognized as the brightest and most promising scientists and engineers across the country. ECE is a hotbed of research commercialization. In our department, you will work at the heart of the most rapidly developing technology humankind has ever seen. Your opportunity: The Electrical and Computer Engineering (ECE) Teaching Lab group is responsible for the procurement, setup, security, maintenance, and daily operation of over 400 computers, which are vital for the hands:on learning experience of all ECE students. Under the general supervision of the Director, Teaching Labs, the Systems Administrator plays a critical role in addressing technical issues and responding to end:user inquiries. This position requires the ability to diagnose problems, assess user needs, and provide effective solutions. The Systems Administrator is expected to deliver exceptional customer service, ensuring prompt and efficient resolution of client requests. This role involves providing consultative advice on technical solutions, risks, and the potential impact of decisions on educational processes and system architecture. The Systems Administrator will also contribute to the development and maintenance of standard operating procedures, as well as assist in planning and executing IT:related projects and documentation needed for the Teaching Labs operation. The incumbent will stay up:to:date with emerging technologies, industry best practices, and standards. They will be responsible for training end:users on system procedures, usage, and ensuring alignment with institutional best practices, policies, and guidelines. As the primary point of contact for laboratory technology support, the position will assist ECE students with a variety of technical issues. Support services encompass, but are not limited to, the specification, acquisition, installation, troubleshooting, maintenance, and deployment of servers, desktops, laptops, printers, software, network connections, and peripherals. The role also includes providing consultations to facilitate the adoption of new technologies and ensuring the effective integration of these tools across the ECE Teaching Labs. Your responsibilities will include: :Planning and implementing components of IT related projects :Applying established standards when deploying software and hardware :Responding to end:user service requests :Probing for information from end:users to identify problems and establish needs :Introducing variations to established practices to resolve end:user issues :Providing detailed explanation on computing procedures :Recommending the purchase of equipment and supplies :Serving as a technical resource on hardware and software related issues Essential Qualifications: :Bachelor's Degree in Information Technology, Computer Science, Computer Engineering or related discipline, or acceptable combination of equivalent experience. :Minimum four years demonstrated experience supporting complex systems in large user communities. :Experience designing and maintaining server operation systems for Linux and MS Windows. :Web server and Microsoft SharePoint administration experience. :In depth knowledge in deployment and support of a wide range of computer software and hardware and associated peripheral devices, both wired and wireless. :Experience with the installation and maintenance of application scientific softw