IT Service Analyst : Gloucester (Hybrid working) : GBP30,000 : GBP35,000 + Excellent Benefits Were looking for an experienced IT Service Analyst to join a collaborative team supporting a core Management Systems and associated platforms used in fast:paced operational environments. Youll be a key player in ensuring the performance, security, and continuous improvement of these vital systems. Benefits: * 24 days + bank holiday (increases with length of service) * Enhanced maternity leave * Local government pension scheme * Purchase up to 10 days holiday * Employee wellbeing * Cycle to Work scheme * Discounted gum * Blue light discount Requirements for the IT Service Analyst: * Providing frontline and back:end application support for a Management System and related platforms * Investigating incidents, resolving system issues, and managing requests for change * Collaborating with technical teams including developers, DBAs, and network support * Monitoring performance and coordinating service recovery and updates * Supporting security, compliance, and data management best practices * Contributing to testing, release management, and early:life support for system upgrades * Participating in out:of:hours support and occasionally representing the team at events What Youll Bring as the IT Service Analyst: * Strong IT support experience in complex environments * Experience with Window o/s, Active Directory, Group Policy, M365. * Familiarity with Records Management, or mobile data systems (e.g. Pronto) is ideal * Understanding of ITIL, service management, and change control processes * Excellent analytical, troubleshooting, and stakeholder engagement skills * A methodical, security:conscious approach to issue resolution * Experience supporting or administering Windows Server and Microsoft systems * Awareness of GDPR, cyber security, and data protection practices If you are interested in this role or looking for something similar, Alex directly on you are interested in this position please click apply. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent and contract roles within Engineering and Manufacturing, IT and Digital, Science and Technology and Service and Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.