1st Line Engineer : Northampton As a 1st Line engineer, you will be responsible for assisting in 1st Line team in overall operation and support for our customers. This will include supporting our customers with requests and incidents remotely. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, Field, 2nd line and 3rd line teams during day:to:day operation. W orking as part of a team of seven, you'll swiftly handle incoming callsto the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied. Job Role Responsibilities : Handling escalated service requests : Manage all technical cases effectively,ensuringclients are keptup:to:datewith progress : Supporting theTechnicalTeam : Ensuring client requests are handled quickly and efficiently Monitor the progress of any matters assigned to theTechnicalTeam : Monitorclients' IT systems via the monitoring software : Escalate matters in a timely manner if it becomes necessary Job Requirements stylelist:style:type:circle: : Self:motivated with a positive attitude : Excellent communication and organisational skills and a team:oriented mindset : Ability to work in a dynamic environment where hard work and fun are the key ingredients : Ability to work as part of a team and display teamwork. : Can work on own intuitive : Good written skills on job reporting and documentation What we offer stylelist:style:type:circle: : Hybrid Working (3 days in/2 days out, after probation which is 3 months) : Flexible shift patterns between 7am and 7pm : Comeptitive Salary : Location : close to the centre of Northampton with modern, up to date living space. : Culture : Social events, Supportive, Fun, Hard working : Perks : Incentives (holidays, vouchers, lunches, spot prizes) : Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc) : Subsidised health care/medical benefits : Annual Leave : 25:30* days plus B.H's + optional 2 weeks unpaid. *Increases with time spent : Progression Plan : training and mentor programme. Experience stylelist:style:type:circle: : Previous experienceinanIT helpdesk supportrole : Knowledge and experience of various IT systems : Experienceinthe following systemsand/orapplications: : Microsoft 10 : Microsoft Office 2019, 2022 : Microsoft Office 365 Platform : Microsoft Windows Server 2019 and 2022 : Microsoft Exchange Server 2019 : Experience in setting up andsupporting of mobile devices : Excellent customer service skills : Relevant IT qualifications : GCSEs inMaths and English or equivalent : UK driving license. Reports to: Service Desk Team Leader Jenny Careless Human Resources +44 (0)